CHAPTER 14 : CREATING COLLABORATION
PARTNERSHIPS
·
Organization create and use teams, partnerships,
and alliances to:
-
Undertake new initiative
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Address both minor and major problems
-
Capitalize on significant opportunities
·
Organization create teams, partnerships and
alliances both internally with employees and externally with other
organizations.
·
Collaboration system – support the work of teams
by facilitating the sharing and flow of information.
·
Organization from alliance and partnerships with
other organizations based on their core competency
-
Core competency – an organization’s key strength,
a business function that it does better than any of its competitors
-
Core competency strategy – organization chooses
to focus specifically on its core competency and forms partnerships with other
organizations to handle nonstrategic business processes
-
Information partnership – occurs when two or
more organization cooperate by integrating their IT systems, thereby providing
customers with the best of each can offer
Content sharing through open sourcing
- Source
code contains instructions written by a programmer specifying the
actions to be performed by computer software
- Open
source refers to any software whose source code is made available
free for any third party to review and modify
User-contributed content
- Created
and updated by many users for many users
- One of
the most popular forms of user-generated content is a reputation system,
where buyers post feedback on sellers
Collaboration inside the organization
- A set
of tools that supports the work of teams or groups by facilitating the
sharing and flow of the information
- Collective
intelligence is collaborating and tapping into the core knowledge of
all employees, partners, and customers
- A knowledge
management systems (KMS) supports the capturing, organization, and
dissemination of knowledge throughout the organizations
Collaboration outside the organization
- The
most common form of collective intelligence found outside the organization
is crowdsourcing, which refers to the wisdom of the crowd
·
Collaboration solves specific business tasks
such as telecommuting, online meetings, deploying applications, and remote
project and sales management.
-
Collaboration system – an IT based set of tools
that support the work of teams by facilitating the sharing and flow of
information
·
Two categories of collaborations:
-Unstructured collaboration (information
collaboration) – includes document exchange, shared whiteboards,
discussion forums, and e-mail.
-Structured collaboration (process
collaboration) – involves shared participation in business processes
such as workflow in which knowledge is hardcoded as rules
- Collaboration business function
COLLABORATION
SYSTEM
·
Knowledge management systems:
-Knowledge management (KM) –involves capturing,
classifying, evaluating, retrieving, and sharing information assets in a way
that provides context for effective decisions and actions
- Knowledge management system – support the
capturing and use of an organization’s “know-how”
·
Intellectual and knowledge-based assets fall
into two categories
1.
Explicit knowledge – consists of anything that can
be document, archived and oodified, often with the help of IT
2.
Tacit knowledge – knowledge contained in people’s
heads
·
Two best practice for transferring or recreating
tacit knowledge:
1.
Shadowing – less experienced staff observe more
experience staff to leran their more experienced
2.
Joint problem solving – a novice and expert work
together on a project
KM Technologies
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Knowledge repositories (database)
-
Expertise tools
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E-learning applications
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Discussion and chat technologies
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Search and data mining tools
Networking
Communities with Business
- ·
Social media refers to websites that rely
on user participation and user-contributed content, such as Facebook
- ·
Social networking is the practice of
expanding your business and social contacts by constructing a personal network
- ·
Social networking analysis (SNA) maps group
contacts identifying who knows each other and who works together
- ·
Social tagging describes the collaborative
activity of marking shared online content with keywords or tags as a way to
organize it for future navigation, filtering, or search
- ·
Website bookmark is a locally stored URL or
the address of a file or internet page saved as a shortcut
·
Social bookmarking allows users to share,
organize, search, and manage bookmarks
Content management
·
Content management system (CMS) – provide tools
to manage the creation, storage, editing, and publication of information in a
collaboration environment
·
CMS marketplace :
1.
Document
management system (DMS) – support the electronic capturing, storage,
distribution, archival, and accessing of documents.
2.
Digital
asset management system (DAM) – Similar to DMS, generally work with binary rather
than text files, such as multimedia files types.
3.
Web content
management system (WCM) – adds an additional layer to document and digital
asset management that enables publishing content both to intranets public web
sites
Working wikis
- ·
Wikis
– web based tools that make it easy for users to add, remove, and change online content
- ·
Business
wikis – collaborative web pages that allow users to edit documents, share
ideas, or monitor the status of a project
Workflow management system
·
Workflow – defines all the steps or business
rules, from beginning to end, required for a business process
·
Workflow management system – facilitates the
automation and management of business processes and controls the movement of
work through the business process
·
Messaging based workflow system – sends work
assignments through an e-mail system
·
Database based workflow system – stores document
in a central location and automatically asks the team members to access the
document when it is their turn to edit the document
Groupware system
·
Groupware
– software that support teams interaction and dynamics including calendaring,
scheduling, and videoconferencing.
·
Videoconferencing
– a set of interactive telecommunication technologies that allows two or
more locations to interact via two-way video and audio transmission
simultaneously.
·
Web
conferencing – blends audio, video, and document-sharing technologies to
create virtual meeting rooms where people “gather’ at a password-protected web site.
Instant messaging
·
E-mail
– the dominant form of collaboration application, but real-time collaboration
tools like instant messaging are creating a new communication dynamic.
·
Instant
messaging – type of communication serve that enables someone to create a
kind of private chat room with another individual to communicate in real-time
over the internet.
